Delivery will only take place after confirmation of payment by the seller's bank.
The products are delivered to the address indicated by the customer on the online order form. Any additional costs resulting from incomplete or erroneous information provided by the Customer will be invoiced to him/her. For reasons of availability, an order may be delivered to the Customer several times in succession.
Delivery shall take place, in the manner chosen by the Customer, within the following deadlines:
- standard delivery: 1 to 3 days
The delivery times are given as an indication. No compensation can be claimed from the seller or the carrier in case of late delivery. However, if the delivery time is more than thirty days from the order, the sales contract may be terminated and the customer reimbursed.
a. Checking the order
Upon receipt of the products, the Customer checks that the recipient is in good condition or the conformity of the service provided.
In the event that one or more of the products ordered are missing or damaged, the Client or the recipient must make the necessary reservations at the time of delivery to the carrier and inform the Seller immediately.
The check is deemed to have been carried out as soon as the Customer or a person authorised by him has received the order without reservation.
Any reservation not made in accordance with the rules described above and within the time allowed will not be taken into account and releases the Seller from any liability towards the Client.
b. Error in delivery
In the event of a delivery error or non-conformity of the products with regard to the indications on the order form, the Client shall inform the Vendor within three working days of the delivery date.
Any claim that is not made within the set period of time will not be taken into account and releases the seller from any liability towards the customer.
c. Returns and exchanges
The product to be exchanged or returned must be returned in its entirety and in its original packaging to the seller, in accordance with the following conditions:
1. EU directive
In accordance with Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, you have the right to notify us that you are cancelling your purchase without penalty and without giving reasons within 14 working days from the day after the day of delivery. If all conditions are met, we will proceed with your refund or exchange.
The right of revocation is exercised without penalty, only the return costs are for your account.
2. Sending a return email by the customer to email@example.com.
3. PREPARE THE PACKAGE
Prepare the items to be returned, without having used them, with their original packaging and labeling.
Important: the products must be in perfect condition for resale, including the packaging / containers and the instructions (undamaged, damaged or dirty, accompanied by any accessories, documentation ...).
Use the same package in which you received your order or a package of similar size to ensure a return in perfect condition.
Important: packaging conditions: the product must be in the same condition as when it was received and must retain its original packaging and labeling. Under no circumstances will we accept a product that has been used by the customer or whose packaging has been damaged. It is important to seal the packaging properly.
4. RETURN THE PACKAGE
Hand in your parcel at a post office and send it back to the following address:
Rue Victor Soensstraat 11
1853 Strombeek Beaver
The shipping costs are for your account. Don't forget to keep the receipt from the post office to contact our customer service.
5. MANAGEMENT OF RETURNS AND REFUNDS
As soon as the product is received in our warehouse, we will check if the above conditions are met and refund your purchase.
The refund will take place within 14 days after the exercise of the right of withdrawal. However, if the product is not returned within 14 days, the refund will be postponed until you have sent us proof of return of the package.
We reimburse via the payment method used at the time of purchase. In case of payment by bank transfer, please mention the account number where the amount will be paid.
If you have any questions about the terms of the waiver, please send an e-mail to firstname.lastname@example.org.
Any claim and any return not made in accordance with the rules defined above and within the time limits laid down shall not be taken into consideration and shall release the Seller from any liability to the Customer.
Any product to be exchanged or refunded must be returned to the seller in its entirety and in its original packaging. The return costs are to be borne by the customer.